Enter your Bill of Lading, AWB, or reference number for instant, real-time cargo status updates.
Try: VGL-20260420-001 for a demo result
Track shipments moving to or from 150+ countries with real-time updates at every checkpoint along the route.
Receive automatic email and SMS alerts when your shipment status changes — from departure to customs clearance to delivery.
Can't find your tracking info? Our customer service team is available around the clock to assist with any shipment queries.
Quick answers to common questions about shipment tracking.
Your tracking number is included in the shipping confirmation email and on your Bill of Lading (B/L) or Air Waybill (AWB) document issued by Vertex Global Logistics at the time of booking.
Tracking data is updated at every major milestone — pickup, export customs, port loading, transshipment, arrival, and final delivery. Updates may take up to 4 hours to reflect after an event occurs.
Delays in updates can occur during ocean transit between major ports. If your shipment has been idle for more than 5 business days, please contact our customer service team — we'll investigate immediately.
For clients with multiple active shipments, we provide a personalized client portal with consolidated shipment visibility. Contact your account manager to set this up.
A customs hold means the import authority at the destination country requires additional documentation or inspection before releasing the cargo. Our customs team will contact you with the specifics and required action.